Have a question? Please don't hesitate to call us directly: 888-426-0203. We'll be glad to provide your answers in-person!
How long does it take to "build" the website?
Do you add the content to our web pages?
What about "Search Engine Optimization" (SEO)?
Doesn't someone have to "host" my website?
What is your payment and refund policy?
How long does it take to "build" the website?
Once your project parameters have been determined and payment received, your website design and "build-out" can take approximately 3 weeks to complete. Prior to this time, we should have received important imagery, such as your organization logo, and other information that might pertain to your branding such as colors and styles. It is very important to remember, that you should immediately prepare any "content" (the text and images you want presented on your pages) so that your site is ready to go "live" on the Internet at the earliest possible date.
Do you add the content to our web pages?
Yes, we do. That is, we'll add your content (i.e. text and images) for pages and format that content for you. You do not have to add content on your own. (Although you can do so if you wish using Adobe Contribute.) However, sometimes developing text content for web pages can create long delays in website completion. This is mainly due to the customer's inability to schedule this task in a timely manner. Therefore, we insist that all content MUST be prepared within 30 days of website design completion in order to be eligible for formatting by Jordan Creek. After that time, your content can easily be added using Adobe Contribute. If you need assistance in writing text content for your pages, please let us provide you an estimate for that service.
What about "Search Engine Optimization" (SEO)?
Not all new websites come complete with basic SEO processes accomplished like the one you can purchase here. This is because inexpensive "template" (i.e. do-it-yourself) solutions cannot envision your site details enough to build them in; and, some expensive graphic designers do not understand basic SEO principles and do not include these files in your site. We do. While we cannot determine your site keywords (only your content can do that), we can and do make certain your page tags (title, meta and headline) are present and SEO-friendly - and we add special files to your site root (i.e. "robots.txt" and "sitemap.xml") expected by major search engines.
Doesn't someone have to "host" my website?
Absolutely. First, as your website is built, it becomes available to you online using a "hidden" (or temporary) IP address. This prevents the general public from seeing partial or incomplete web pages - while allowing you to add text content and images. Eventually, however, you will want to take your new website "live" using your own Domain Name and perhaps also adding the capability to send and receive email using your Domain Name. We usually assist our customers in switching from "hidden" to "live" status. Many of our customers choose to use our hosting services because of the ease and familiarity when service is required. However, you are also free to choose another provider for hosting and email. We will be glad to assist you in in your initial set up at your new hosting provider.
What is your payment and refund policy?
We require 50% advance payment for most websites before we can begin work. We accept payment either by MasterCard or VISA, or by check. A full refund of your deposit may be obtained for your order if requested within 48 hours of payment. A $50 handling fee applies to all credit card refunds. After 48 hours, work has commenced on your project and no deposit refunds are available. Design approval/disapproval is not a valid basis for a request for refund. Please be certain you wish to use our web design services before requesting them. The balance due is expected when the final web design is completed and all pages have been built, regardless of whether or not final content is prepared for each page. All sales are final and Jordan Creek does not retain any copyrights or intellectual property rights for web design work.
